NICE (NASDAQ: NICE) has once again been recognized as the global market leader in the contact center workforce management (WFM) market by DMG Consulting LLC, with a market share of 23.7 percent, based on the number of seats. The DMG report, which was issued in May, shows that NICE’s WFM market share is up from last year’s 22.5 percent, placing NICE in first place for the fifth consecutive year...
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